Terms of use

These terms are an agreement between you and FaFa29 casino Entertainment Ltd., which operates FaFa29 Casino under a licence issued by the Curacao Gaming Control Board. They apply together with our Privacy page, our Cookie notice and the specific terms shown with each promotion.

• You must be at least 18 years old.
• You may hold only one account, registered in your own name with accurate details.
• You must not open an account from a place where online casino play is not allowed for you.
• You must not be self-excluded from gambling with us or on any register you have joined.

Keep your login details private. Anything done through your account with the correct password is treated as done by you. If you think someone else has access, change your password and contact support straight away — we can lock the account while we look into it.

You can close your account at any time through live chat or email. Any withdrawable balance is paid out once checks are complete.

Before your first withdrawal we confirm your identity, age, address and ownership of the payment method you used. We may ask for photo ID, a recent utility bill or bank statement, and a screenshot or photo of your card or e-wallet.

Deposits are taken in the currency of your account. Minimums and ceilings depend on the method:

You must only use payment methods that belong to you. Deposits are for play — they are not a banking or savings service.

• Withdrawals run from $20 to $10,000 per request.
• We process requests within 0 to 24 hours. Your bank or wallet may take extra time to show the funds.
• Where possible we pay back to the method you deposited with.
• Active bonus funds and unfinished wagering can hold up a withdrawal — the offer terms explain how.

New players can claim a welcome package of 200% up to $2,000 plus 100 free spins. Every promotion comes with its own terms, shown next to the offer before you claim it, including the wagering requirement, eligible games, maximum bet while wagering and expiry date.

• One welcome package per person, household, device and payment method.
• Bonuses are optional — you can decline or cancel one before you start wagering it.
• If we find bonus abuse, such as multiple accounts, we may remove bonus funds and related winnings.

Our loyalty programme has five VIP levels. Moving up improves your cashback, up to 15%, and adds exclusive promotions and priority withdrawal timing. We check levels regularly and may adjust the programme, with notice on the site.

Our games come from 56 studios and use random number generators that are tested for fair outcomes. The average return to player across the library is 96.1% — a long-run figure, not a promise for any session.

If a game malfunctions, the affected round is void and stakes are returned. The rules and paytable inside each game apply to that game.

• Using software, bots or any tool that plays for you or gives you an unfair edge.
• Colluding with other players or exploiting a known fault in a game.
• Using stolen payment methods or someone else’s identity.
• Abusive behaviour towards our staff.

Breaking these rules can lead to suspension, closure of the account and the removal of winnings linked to the breach.

You can set deposit and loss limits, take a break or self-exclude at any time — see our Safer gambling page. We may also step in and apply limits if we believe play is causing you harm.

1. Raise the issue with support by live chat, phone or email — most things are solved on the spot.
2. If not, ask for the complaint to be escalated to a manager. We aim to give a final answer within 14 days.
3. If you are still not satisfied, you can take the complaint to the Curacao Gaming Control Board.

Nothing in these terms limits liability that cannot be limited by law. We may update these terms; the date at the top shows the latest version, and significant changes will be announced before they take effect.