Paperwork · Contact

Get in touch

Live chat, phone and email are all staffed around the clock. Tell us what you need and we will sort it — most questions are answered in a single conversation.

Last updated: 12 September 2026 · 6 sections

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The quickest ways to reach us

Live chat

Open the chat from any page of the site. Best for payments, bonuses and account questions.

24/7 · usually instant

Email

[email protected] — good for sending documents or anything that needs a written record.

24/7

Phone

Prefer to talk it through? Our phone line is staffed day and night; the number for your region is shown in the help section of your account.

24/7

Privacy requests

[email protected] — access, correction or deletion of your personal data.

Reply within 30 days

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Before you send a message

Write from the email address linked to your account, or have your username ready in chat.
For payments, include the method, amount, date and any transaction ID.
For a game issue, add the game name, the time and a screenshot if you have one.
Never send us your password — we will never ask for it.

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Where to go for common questions

Question	Best route	What to expect
Pending withdrawal	Live chat	We process withdrawals within 0–24 hours
Verification documents	Email	Attach clear photos or scans of each document
Bonus or free spins	Live chat	We check the offer terms with you on the spot
Limits, breaks or self-exclusion	Live chat or phone	Applied straight away
Data and privacy	[email protected]	Reply within 30 days

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Making a complaint

Tell support what went wrong. Most problems are fixed in the first conversation.
If not, ask for it to be escalated. A manager looks into the case and replies in writing.
We aim to give a final response within 14 days.
Still not happy? You can refer the complaint to the Curacao Gaming Control Board, which licenses us.

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If gambling is worrying you

Our team can set a limit, pause your account or self-exclude you at any hour — just ask. For free, confidential support, call Gambling Help Online on 1800 858 858, 24/7. More options are on our Safer gambling page.

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Company details

FaFa29: FaFa29 casino Entertainment Ltd.
Curacao: Licensed by the Curacao Gaming Control Board
2026: Year we opened
24/7: Live chat, phone and email support

FaFa29 casino host tossing a playing card beside a card table

Sorted? Back to the fun

4,590 games, 24/7 support and withdrawals processed within 0–24 hours. Set your limits first, then have fun.