Privacy at FaFa29

Your information is controlled by FaFa29 casino Entertainment Ltd., the company that runs FaFa29 Casino under a licence from the Curacao Gaming Control Board. When this notice says “we” or “us”, it means that company.

For anything privacy-related, email [email protected]. Our 24/7 live chat team can also pass a request straight to the people who handle data.

We only ask for what we need to run your account, meet our licence conditions and keep play safe.

We never store full card numbers. Card and wallet details are handled by the payment provider you choose.

• To run your account — opening it, processing deposits and withdrawals, paying out winnings and applying bonuses you claim.
• To meet our licence — identity, age and anti-money-laundering checks are a legal requirement, not a choice.
• To keep things secure — spotting unusual logins, stolen payment methods and bonus abuse.
• To look after players — noticing patterns that can point to gambling harm, so we can check in or apply limits.
• To tell you about offers — only if you have agreed to it, and you can switch it off at any time.

FaFa29 is strictly for adults aged 18 and over. We verify age and identity before releasing a first withdrawal, and we may ask sooner if something does not add up.

We do not sell your personal data. We share it only where it is needed to deliver the service or where the law requires it:

• Payment providers such as MiFinity, Skrill, Paysafecard, Apple Pay, Maestro and InstaDebit, to process your transactions.
• Game studios, who receive a pseudonymous player ID so rounds can be settled — not your name or contact details.
• Identity and fraud-check services that help us verify documents.
• The Curacao Gaming Control Board, law enforcement or courts, when we are legally obliged to.
• Professional advisers such as auditors and lawyers, under confidentiality.

Some of our providers work from other countries. When data leaves the country it was collected in, we use contracts and security measures that keep the same level of protection this notice describes.

Records linked to self-exclusion are kept for as long as the exclusion runs, so we can keep honouring it.

• Every page and payment runs over an encrypted connection.
• Access to player data is limited to staff who need it for their job, and that access is logged.
• Verification documents are stored separately from everyday account data.
• Our teams are trained on data handling and on spotting phishing attempts.

You can ask us to show you the data we hold, correct it, delete it where we are not required to keep it, restrict how we use it, send it to you in a portable format, or stop using it for marketing.

1. Email [email protected] from the address linked to your account, or ask in live chat.
2. Tell us which right you want to use. We may ask you to confirm your identity first.
3. We reply within 30 days. If a request is complex we will explain why we need longer.
4. If you are unhappy with the answer, you can complain to the data protection authority where you live.

Promotional emails and messages are opt-in. Every email has an unsubscribe link, and you can change preferences in your account settings at any time.

If you self-exclude or take a break, all marketing stops automatically for that period.

When we change how we handle data, we update this page and the date at the top. If a change is significant, we will also let you know by email or when you next log in.