Safer gambling

• Decide on a budget before you start, and treat it as the cost of entertainment.
• Never chase losses — the next spin knows nothing about the last one.
• Set a time limit and take regular breaks away from the screen.
• Do not play when you are upset, stressed or have been drinking.
• Keep gambling money separate from money for bills, rent and food.

1. Log in and open your account menu.
2. Choose the limit you want — deposit, loss or session reminder.
3. Pick the period and the amount, then save.
4. Prefer help? Ask our 24/7 live chat team and they will set it for you while you wait.

• Spending more money or time than you planned, again and again.
• Borrowing, selling things or skipping bills to keep playing.
• Hiding how much you gamble from people close to you.
• Feeling anxious, irritable or low when you are not playing.
• Chasing losses with bigger bets.
• Gambling to escape problems or difficult feelings.
• Losing interest in work, study or things you used to enjoy.
• Trying to cut back and not managing to.

Answer honestly for the last 12 months:

1. Have you bet more than you could really afford to lose?
2. Have you gone back another day to try to win back money you lost?
3. Has gambling caused you money problems or arguments at home?
4. Have you felt guilty about the way you gamble?

The strongest protection comes from blocking gambling in more than one place:

1. With us — ask live chat or email support to self-exclude you. We close the account and stop all marketing straight away.
2. BetStop — register at betstop.gov.au to exclude yourself from Australian licensed online wagering providers in one go.
3. Your bank — many Australian banks let you block gambling transactions on your cards from their app.
4. Blocking software — tools such as Gamban or BetBlocker stop gambling sites loading on your devices.
5. Someone you trust — telling a friend or family member makes the plan much easier to stick to.

Our library has an average return to player of 96.1%. That figure is measured over millions of rounds. In a single session you can finish far below it, and over time the house keeps an edge.

• Every spin and every hand is independent — a game is never “due” to pay.
• No betting system or pattern can beat a random number generator.
• Near misses are part of game design; they do not mean a win is close.

Nobody under 18 may open an account. We check age and identity before any withdrawal and close accounts where we find a minor. If children use your devices, keep your login private and use the parental controls built into your phone, tablet or computer.

Gambling harm affects the people around a player too. Gambling Help Online on 1800 858 858 supports partners, parents and friends, with advice on how to start a conversation and how to protect your own finances. If you are worried about someone’s account with us, contact our team — we will listen, although privacy rules limit what we can tell you about another person.